Logo North America Support
Submit a request Sign in
What do you need help with?

Live support is available weekdays, from 9:00 am to 5:30 pm Eastern Time.
For the fastest and most effective support experience, we recommend contacting us via the Chat button, below.

  1. Ultimaker North America Support
  2. Troubleshooting and Advice

Troubleshooting and Advice

Need more assistance? Submit a ticket or open a LiveChat with one of our technicians. When opening a new ticket, the most effective way for us to help you get back to printing again is to include: what model printer you have, your serial number, and a detailed description of your issue.

Quick Fixes

  • ★ My Long Belt Is Loose
  • Feeder Reassembly (Ultimaker 2 Go)
  • Feeder Reassembly (UM2+/UM3)
  • My Short Belt Is Loose
  • The Button Won't Click
  • Why Won't My Fan Bracket Close?
See all 8 articles

Troubleshooting

  • How to Disable NFC
  • Unknown Build Plate Type
  • Reseating the Rewinder Cables (MS)
  • Line_NR Error
  • Where Do I Find My Printer's Log Files?
  • Why Isn't My Active Leveling Working?
See all 15 articles

Print Quality Issues

  • Shifted Prints
  • Dual Extrusion Alignment
  • Z-Problems
  • Slanting Prints
  • Bed Adhesion

Maintenance

  • ★ How Do I Keep My Printer Clean?
  • Clearing the Decoupler
  • Clearing the Mergers
  • When Should Parts Be Replaced?
  • How Do I Clean My Glass Plate?
  • Lubricating Your Printer

© Ultimaker North America Support 2017